Changing your flight ticket

It is often possible to change the date on your ticket but you may be charged additional fees for doing so. Please refer to your receipt for the conditions and fees applicable to your particular airfare and contact the branch where you booked to make a change (including bookings made overseas). If you booked on the phone from New Zealand, please call us on 0800 474 400, alternatively, if you booked online at statravel.co.nz, email us on online@statravel.co.nz. Please see further information below about changing US or UK tickets.

If you want to amend the first flight from New Zealand, please be aware that it is the outbound date that determines the price and if your new date falls into another ‘season’ with different conditions there may be a significant increase in price. Please also note that you will not be able to make a change outside the maximum validity of your ticket.

Any amendments to flight bookings are subject to availability and ticket re-issue fees may apply.

You will be eligible for a refund only if you cancel before departure. The amount you receive will also depend on the type of fare you purchased. Some tickets are totally non-refundable (typically cheap specials/online fares), some may be refunded directly by the carrier or some can only be processed by the STA Travel.  Please contact your booking branch for more information. Please note cancellation fees from STA Travel will apply on top of any airline cancellation fees.

Any cancellations made after your departure date are not elgible for a refund.

Remember if you buy travel insurance when you book your ticket and then need to cancel due to unforeseen circumstances, you can submit a claim to cover both STA Travel and airline cancellation costs.

No, tickets cannot be extended beyond the maximum validity as stated in your fare rules. If you are unsure of how long you can travel on your airfare, check with your booking branch.

Yes. For e-tickets (STA blue tickets or airline issued), the easiest way to request a date change is by contacting the branch who booked your ticket (details available on your receipt). Make sure you tell them in the email which flights you would like to change the dates of, your full name and folder number, which is found on your receipt or itinerary from STA Travel.

Please be aware that not all tickets are date changeable – full conditions may be obtained from your receipt, otherwise contact your booking branch for the full terms. Any changes permitted are subject to flight availability and fees will apply. 

Yes. To make an enquiry to change your American purchased e-ticket from STA Travel, go to statravel.com and use the Travel Help Request Form or Chat Live service. Alternatively call +1 (480) 592.0868 ext. 1 or the airline who issued your ticket.

Please be aware that not all tickets are date changeable – full conditions may be obtained from your receipt, otherwise contact your booking branch for the full terms. Any changes permitted are subject to flight availability and fees will apply. 

Changes can usually be made within the validity of your ticket. To view the validity of your ticket, look for the date in the Not Valid After (‘NVA’) box for the flight you want to change. If your new date is prior to this date, you might be able to change your travel date. Also, take a look at the restrictions/endorsements box at the top of your ticket, this may have additional information such as “CHANGES NOT PERMITTED” or "TRAVEL MON-WED ONLY". These types of endorsements will usually mean that your ticket cannot be changed or may only be changed as indicated.

If you think your ticket can be changed, contact your nearest STA Travel branch, or if there is not one where you are travelling, contact the branch you booked with and they will be able to offer further guidance. All changes are subject to flight availability and the fee charged for changing your date and amending your ticket is the local currency equivalent of approx USD $50 per ticket.

Please be aware that not all tickets are date changeable – full conditions may be obtained from your receipt, otherwise contact your booking branch for the full terms. Any changes permitted are subject to flight availability and fees will apply. 

Making changes to your itinerary may involve simply reissuing your ticket or may require that the unused value of your old ticket be applied toward a completely new ticket (the second option is only available to tickets issued prior to 18 May 2009). 

Your booking branch will help you determine which option best meets your needs. For all changes to routing, your adviser will contact the Travel Help Division where your purchase was made--a process that will take approximately 48 – 72 hours. In the event your ticket may not be reissued, you may be required to purchase a new one. To request a change to your route or itinerary you will be charged a fee of $50 USD per ticket. You will also need to pay any difference in ticket price between your Credit Value and the cost of your new ticket, if applicable. To make changes or to see if your ticket can be changed, please contact your booking branch, and they will be able to offer further guidance.

Please be aware that not all tickets are date changeable – full conditions may be obtained from your receipt, otherwise contact your booking branch for the full terms. Any changes permitted are subject to flight availability and fees will apply. 

No. The validity of your ticket cannot be extended but you may, however, be able to obtain a Credit Value on your ticket (only available to tickets issued prior to 18th May 2009). Contact your nearest Travel Help branch and they will advise you further.

Changes can usually be made within the validity of the ticket. To make any changes to this ticket before departure please contact your booking branch and after departure you will need to contact the airline of the flight you wish to change locally.

All changes are subject to flight availability and date change fees will apply.

Routing changes to standard (non STA) paper tickets need to be made directly with the airline that is operating the flight. You will need to contact the local airline office of the country that you are currently in (we suggest that you use an Internet search engine to find the website of the relevant airline and obtain local contact details).

If you are not sure of your ticket type, contact the STA Travel branch you booked your ticket from (details available on your receipt). Make sure you tell them your full name and folder number which is found on your receipt or itinerary from STA Travel and they will advise you of the best way to change your ticket.

Please be aware that not all tickets are re-routeable – full conditions may be obtained from your receipt, otherwise contact your booking branch for the full terms. Any changes permitted are subject to flight availability and fees will apply.