FAQ's Travel insurance
Need more info about your travel insurance? Check out the info below. We've got answers to the most commonly asked questions, we've split them out into four handy sections so simply click on the section most relevant to the information that you need!
1. Before you book | 2. After you book (but before you travel) | 3. While you are travelling | 4. After you get back
While you are travelling
While you are travelling
| Amendments |
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| 1. How do I change the dates of my travel insurance cover once I’ve started travelling? |
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Answer: You may increase the length of your insurance policy once travelling, but unable to reduce the length of your policy. If you decide to stay away longer and want to extend your policy (up to a maximum of 18 months duration, however this is not available for the Americas) you should contact your adviser from the STA Travel branch you booked your travel insurance through. If you bought your insurance over the phone, please call +64 9 366 6673, or if you purchased insurance online email online@statravel.co.nz, to extend your travel policy. An extension may not be approved if you are have made, or are intending to make a claim. |
| 2. What’s the latest date I can extend my travel insurance policy? |
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Answer: You have up until your original policy expiry date to request and extension to your travel insurance policy. We do recommend that you contact us several days before the original expiry date, just in case there are any problems processing your card payment. Once the original policy date has passed, it is not possible to request an extension. To extend your policy you should contact your adviser from the STA Travel branch you booked your travel insurance through. If you bought your insurance over the phone, please call +64 9 366 6673, or if you purchased insurance online email online@statravel.co.nz, to extend your travel policy. |
| 3. Can I upgrade my travel insurance policy to include a destination that is not covered within my current Plan? |
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Answer: Yes, a destination upgrade/addition can be made provided this is issued prior to your arrival in that destination. Contact your STA Travel Adviser from the branch you booked your travel insurance through to organise this for you and advise of any additional charges. If you bought your insurance over the phone call +649 366 6673 or if you purchased online email online@statravel.co.nz to upgrade your travel policy. |
| General |
| 1. How do I make a claim on my travel insurance? |
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Answer: You will need to contact our insurance provider, Travelsure Insurance, immediately in writing to make a claim. You can download a claim form from the Travelsure website www.travelsure.co.nz You can also contact Travelsure via mail or email on the details below: OR When making a claim, you must be able to produce your insurance certificate that shows you are insured for the trip and the level of cover you purchased. |
| 2. What do I do if I need medical assistance while travelling? |
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Answer: For urgent medical assistance or hospitalisation please refer to the Travelsure Assist emergency contact numbers in your policy wording or the Travelsure Assist emergency card. For non-urgent medical assistance, please refer to your policy wording document for detailed instructions on how to claim. |
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