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Existing Bookings

Use our dedicated Global Travel Help team to ensure that you have safe and enjoyable travels, wherever you are in the world. Our experts are here to help you with any questions that you may have.

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Existing Bookings

Thank you for your enquiry

We will be in touch shortly.

Complete the details below if you are thinking about changing your travel plans and we'll check to see what's possible for you. If changes are possible we'll email you your options and the costs. If you want to go ahead you can then confirm your request and we'll do the rest. We’re here seven days a week and we'll respond to you within 72 hours. Flight availability can change quickly so please remember to check your email regularly for the latest information on your request.

What would you like to change?

Flights (including date changes, re-routing) Accommodation (booking changes or new bookings) Travel Insurance (extend a policy or make a new booking) Other (e.g tours, car hire)

dd/mm/yy

Contact Details

First Name: This field is mandatory

Last Name: This field is mandatory

Email Address: This field is mandatory Email doesn't match email pattern (e.g. hello@mail.com)

Confirm Email Address: This field is mandatory Email confirmation doesn't match Email

Booking Number: This field is mandatory Booking number must contain exactly 6 numbers

Booking Number

Your booking number is a 6 digit number at the top of your Booking Confirmation or e-Ticket document

Phone number: This field is mandatory Phone number must contains numbers, + and dash

Travellers Details

Traveller

Details must match your passport.

Same as Above

Title:

First Name: This field is mandatory

Middle Name:

Last Name: This field is mandatory

Date of Birth: Date not valid

Add Another Traveller

Flight Change

Flight

I am currently travelling from This field is mandatory

To this destination: This field is mandatory

Flight Number: This field is mandatory

Flight Number

Your flight number includes two letters and four digits (eg. NZ0034)

Date of departure: Date not valid

For this flight I would like to...

You must choose at least one option

Change date

Change route

What would you like to change you booking to?

I now would like to fly on: Date not valid

Flexibility:

This field is mandatory

I would now like to travel from This field is mandatory

I would now like to travel to: This field is mandatory

Change Another Flight

I want to redeem my Multiflex pass

I will require accommodation for this flight change

Accommodation Changes

Accommodation reservation

I would like to

You must choose at least one option

Change Date Make New Booking

Current Reservation

City: This field is mandatory

Hotel Name: This field is mandatory

Current Check-in Date: Date not valid Start date cannot be less than end date

Current Check-out Date: Date not valid

Current Room Type:

This field is mandatory

What would you like to change your booking to?

New Check-in Date: Date not valid Start date cannot be less than end date

New Check-out Date: Date not valid

Flexibility on dates: This field is mandatory

New Room type: This field is mandatory

Budget per person, per night: This field is mandatory

Anything else you want to tell us? This field is mandatory

Change Another Hotel Booking

Insurance Changes

This field is mandatory Yes, my travel insurance policy was purchased from STA Travel New Zealand

This field is mandatory Yes, my travel insurance policy is still valid

This field is mandatory Policy number:

Date not valid Start date cannot be less than end date Existing policy end date:

Date not valid New policy date:

This field is mandatory Anything else you want to tell us?

This field is mandatory

Date not valid Start date cannot be less than end date

This field is mandatory

Date not valid

You must choose at least one option

This field is mandatory

Date not valid Start date cannot be less than end date

This field is mandatory

Date not valid

This field is mandatory

Departure Date: Date not valid

Your Request: This field is mandatory

How can we help you?

In order to process your question more quickly, please choose a product you're like to change or add and let us know your departure date or any other relevant info.

Subject: This field is mandatory

Departure Date (if applicable): Date not valid

Let us know how we can help: This field is mandatory

STA Travel Mile High Club

Yes, I would like to receive weekly emails with cheap flights, hot deals and top tips.

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Per person incl.taxes & fees

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0800 474 400

Call centre opening hours:: 09:00 - 19.00 (Mon - Wed)
09:00 - 21:00 (Thu-Fri)
09:00 - 19:00 (Sat-Sun)

Emergency Helpline

Need to travel in the next 48 hours? If you are unable to continue your journey due to an accident, incident or lack of documentation, or you need to report something straight away, please speak to our STA Travel Incident Support Desk on:

(+44) 151 559 3930*

*charged at local international rate. Non urgent calls will be transferred. For emergency calls only

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Email Us

Travel between - Book by
Per person incl.taxes & fees

Thank you for your enquiry

We will be in touch shortly.

Your enquiry

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Last Name: {{respData.content.lastName}}

Email address: {{respData.content.emailAddress}}

First Name:

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Last Name:

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Restriction error

Email address:

This field is mandatory for edit

Email doesn't match email pattern

Phone Number:

Phone number doesn't match phone pattern

Date of Birth: Date not valid

How would you like to be contacted?

Email Telephone

Text should contain from 2 to 1000 characters

If you are a teacher or a student, please let us know below.

Teacher Student

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Travel between - Book by
Per person incl.taxes & fees

Thank you for your enquirytest

We will be in touch shortly

dd/mm/yy

* First Name:

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* Last Name:

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* Telephone Number:

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Date:

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Time:

This field is mandatory for edit

Please choose from the following hours:: 10:00 - 18:00 (Mon-Fri)

Our call-back service is available to Australian telephone numbers only.

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Book an appointment

Travel between - Book by
Per person incl.taxes & fees

Thank you for requesting an appointment with us.
An agent will be in contact with you to confirm this booking.

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dd/mm/yy

First Name:

This field is mandatory for edit

Restriction error

Last Name:

This field is mandatory for edit

Restriction error

Email Address:

This field is mandatory for edit

Email doesn't match email pattern

Phone number:

Phone number doesn't match phone number pattern

Date of Birth: Date not valid

What Store would you like to visit?

This field is mandatory for edit

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Preferred Day:

Date not valid

Preferred time of day:

Alternative Day:

Alternative time of day:

How would you like to be contacted?

Email Phone

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FAQ

Do you have a question about your booking? Need more information before you book? Check our FAQs here…

What is my baggage allowance?
What are the student discounts?
Do I need to reconfirm my flight?
I need to cancel my flight, can I get a refund?