Online booking terms & conditions
Strap yourself in, we need you to read through these booking terms and conditions. These could be the most exhilarating five minutes of your life so make sure you've got your reading specs to hand and you're concentrating hard.
To ensure that you get the most from your journey, please read the following information carefully. These details and conditions govern the purchase of travel arrangements through STA Travel and form part of your agreement with us. If you wish to query any part of your booking please contact your STA Travel Adviser within seven days of your booking date.
To ensure that you get the most from your journey, please read the following information carefully. These details and conditions govern the purchase of travel arrangements through STA Travel and form part of your agreement with us. If you wish to query any part of your booking please contact your STA Travel Adviser within seven days of your booking date.
| Airfare | It is your responsibility to ensure that you have checked all date, time and travel details, as well as your name being correct as per your passport. Once payment is made, any changes to these details are subject to STA Travel and/or airline change rules and fees. Please note, STA Travel online (statravel.co.nz) can only book flights that originate from a New Zealand departure point. We will not honour any flights made on our booking engine that do not start in New Zealand. |
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| Payment |
You can complete your booking online using Visa or Mastercard. Please note we are unable to accept Debit Cards online. In the unlikely event of there being a problem with your booking, STA Travel will notify you by email or phone within 48 hours. Your payment will be processed either by the airline you have purchased your flight on, or by STA Travel depending on the airfare you have purchased. If a booking fee applies this may appear as a separate payment to STA Travel on your credit card statement. All prices quoted are not guaranteed until payment has been made in full. |
| Ticket changes |
Changes are subject to availability and are subject to the rules and validity of your ticket - for details check the ticket conditions in the fare rules. Not all fares allow changes, please check your fare conditions carefully. If changes are allowed, a minimum of NZD$100 fee will apply in addition to the airline fees as per the fare rules. By confirming this booking you are accepting the specific ticket conditions relating to your chosen fare. Changes outside the validity of your ticket, for example, to a higher season, a different airline, operator or ticketed route, where these are possible, will result in additional charges on top of standard change fees. Please note if you do not check-in for one of your ticketed flights, additional fees may apply and onward travel may also be cancelled by the airline. If STA Travel becomes aware of any changes to your itinerary made by the airline, we will endeavour to contact you using the email address/phone numbers provided. It is your responsibility to notify STA Travel should any of your contact details change. Nevertheless we strongly recommend that you confirm your flight times with the relevant airline direct at least 72 hours prior to each departure and check your departure times with the airline 24 hours prior to departure to ensure your flight times have not changed. |
| Ticket cancellation | Conditions on airfare cancellations do vary between airlines - for details check the ticket conditions in the fare rules. A minimum cancellation charge of NZD$500 fee will apply in addition to the airline fees as per the Fare Rules. For some fares no refund is available, so check your specific fare rules carefully. By confirming this booking you are accepting the specific ticket conditions relating to your chosen fare. When a refund is available there is a limit to the time in which it may be claimed. If you are not planning to travel, it is your responsibility to cancel the flight directly with the airline or notify STA Travel. Failure to this at least 24 hours before your scheduled departure time may result in airline no-show fees applying before any refund is processed. Please note, refunds can take up to four months to process. |
| Reconfirmation |
Many airlines have chosen not to require formal reconfirmation of their flights however, STA Travel strongly recommends that you contact the airline(s) on which you are travelling at least 72 hours before your scheduled departure to check that your flight is operating as indicated on your ticket. STA Travel has no control over, and cannot accept responsibility for, the imposition of schedule changes or cancellation of your flights by the airline. You should check the current status of your flights at http://www.virtuallythere.com/. We strongly recommend that this is done 24 hours before the scheduled departure time printed on your ticket or confirmation email. Your SABRE Reservation Code is a 6-letter code which can be found on your confirmation email. |
| Passports and visas | You need a valid passport for all international travel. Passports must be valid for at least six months after the date of return to New Zealand. It is your responsibility to obtain all relevant visas. By agreeing to the sale, STA Travel assumes that you will make arrangements for the required visas. Your nearest STA Travel branch will be happy to assist you should you require any assistance with visas. Service fees in addition to consulate and courier fees will apply. Please note that if you wish STA Travel to assist you to obtain visas or new passport then STA Travel will take all reasonable care in their safe custody. STA Travel does not accept any liability for the loss caused by or arising out of their loss or any delay in their return to you. If you have any criminal convictions, legal cautions, certain countries may deny you entry. It is your responsibility to check with the relevant consulate(s) if you have a conviction on record. |
| Travel to the USA | In addition to the conditions written under the ‘Passports and visa’ section, passengers travelling to the USA are required to have machine readable passports. All non-residents of the USA must be able to show border authorities onward tickets and travel arrangements. We strongly advise passengers to contact the US consulate or embassy for further information. The US Visa Waiver program now requires an online application process. Please go to https://esta.cbp.dhs.gov/ for more information. |
| Travel advice | From time to time the Department of Foreign Affairs will issue travel advice for New Zealand citizens travelling overseas. Information can be obtained from the website at: http://www.safetravel.govt.nz/. If in doubt, please ask your Adviser for details. This information can change daily. STA Travel cannot accept responsibility should the Department of Foreign Affairs advice for the places you are intending to visit change and you must ensure that you are aware of the most current travel advice. |
| Your well being | Please contact your GP to discuss vaccinations or for any other medical advice you may need for your travel destination(s). |
| Vaccinations | It is your responsibility to check health requirements for your destination with your medical advisor and arrange any vaccinations and medical certificates prior to departure. |
| Travel insurance | STA Travel strongly recommends that you do not travel without suitable insurance. This can be arranged via statravel.co.nz, over the phone or at any STA Travel branch. STA Travel is not liable for any failure by you to get suitable insurance. If you wish STA Travel to provide information regarding travel insurance, please contact 0508 782 547 or look online at statravel.co.nz. |
| Frequent flyer points | It is your responsibility to make your own enquiries with relevant airlines and frequent flyer programs in regard to frequent flyer points redeemable with your airfare and to notify STA Travel should you wish these to be added to your booking. Discounted airfares may not always qualify for frequent flyer points (check with your frequent flyer customer service centre). Always retain your boarding passes for proof of flights. |
| Domestic check in | Please check in one hour prior to departure. Photographic ID in passport or driving licence is required at check in. |
| International check in | You should allow a minimum of two hours to check in, though we recommend arriving at the airport at least three hours prior to your flight departure time. For flights to and from the USA please allow no less than three hours. |
| Baggage | Please contact the airline directly to find out current baggage allowances and restrictions. STA Travel cannot be held responsible for airline and airport baggage changes or rules. |
| Departure taxes | Airline, fuel and airport taxes have been included in the cost of your ticket. Departure tax is an additional fee and this is included if your flights originates from Auckland, but is an additional $25 NZD fee for all other New Zealand departure points. This fee is payable at the airport you are departing from. |
| Special needs and meal requests | Please ensure you contact the airline directly to arrange any special service requests such as meals and seat requests. |
| Accommodation | Please ensure all the details of your accommodation are correct prior to your departure. If you have any queries regarding accommodation with which you have been provided, you should bring this to the attention of the hotel or hostel management immediately on arrival at the hotel or hostel. STA Travel cannot seek remedy for any issues if you have not first brought them to the attention of the hotel or hostel management. |
| ISIC/IYTC/ITIC cards | If you have bought an ISIC, IYTC or ITIC card then your details will be stored by the ISTC to enable your student/youth/teacher status to be verified. Please note that you must forward proof of student status/age before your card and air ticket can be issued. Your email details may be used by STA Travel & ISTC to contact you about new discounts and services. Your details will not be provided to third parties unconnected with ISTC. |
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