About STA Travel

STA Travel is the largest student and young person travel company in the world. It is the preferred travel company for over 6 million people worldwide.  With retail locations throughout New Zealand, a call center and an online presence at statravel.co.nz, anyone looking to 'experience the world face to face' has access to comprehensive travel products and services including airfares, accommodations and tours, discount cards, travel insurance, volunteer projects, working holidays and more through STA Travel.

STA Travel’s core purpose is to make travel affordable and attainable for young people (or the young at heart!)  We offer much more than just a cheap airfare.  We offer real value with the flexibility and features our travellers want and offer genuine advice and experience – not sales talk.  STA Travel believes that all people will be significantly impacted by their travel experience. Travel is a rite of passage in the never-ending quest for understanding and we believe there is no better way to break down cultural barriers, foster respect for diversity, remove fear and learn about life than through travel.
Our story

STA Travel boasts a network including hundreds of branches all over the world with 24/7 global travel help - an essential back up for travellers on the move.

We employ in excess of 3000 people speaking over 60 languages. Last year we sent more than 6 million travellers packing and our turnover exceeded USD$1.1 billion worldwide.

In this corner of the world STA Travel’s development over the last 30 years reads like a modern day, rags to riches fairy tale. We started life on campus as a travel service to meet the travel needs of adventurous students in the 1970s. Entrepreneurial and innovative, we grew both locally and globally throughout the 1980s as we extended our services beyond the student market alone to cater for young travellers who subscribe to the STA Travel values.

We have grown up with our travellers and today you’ll find us on campus as well as in high street and shopping centre locations. We continue to expand in the areas where our target market live, work, study, shop and play.

STA Travel is widely acknowledged as an industry pioneer of quality, affordable travel. We have acquired a reputation for unrivalled professionalism and service.

Our commitment to excellence in personalised customer service was recognised at the Australian Customer Service Awards. We have been voted Rolling Stone Magazine’s Hot Business of the Year and have won the Arthur Anderson Awards for Best Business Practice.

STA Travel was also voted Australasia’s leading travel agency in 2007, 2009 and 2010 at the World Travel Awards. The World Travel Awards are the world’s most comprehensive travel awards ceremony, with trophies awarded in a variety of travel categories. The awards recognise excellence in all aspects of travel services including product range, customer service, company culture and technology.

We are changing the way people think about travel and in the process we are making a positive impact on the lives of millions.

What we do

We are a full service travel retailer. One big advantage of travelling with STA Travel is that we’re not like any other travel retailer. There are no harried travel consultants in dodgy uniforms trying to sell you something you don’t want. Instead you’ll find personal Travel Advisers who’ll tailor an individual itinerary to suit you.

We do things differently. We build our exclusive product range from the ground up in direct response to the needs and wants of our travellers.

We enjoy enormous buying power with the world’s best airlines and land transport and accommodation suppliers. Plus we have exclusive access to discounted student and youth fares. We can provide students and young travellers with discounts as high as 40% off the published airfares.

Our travellers

Our target market is not defined by age, but rather by attitude. We have found that more people, not just students, want authentic, real value travel options.

STA Travellers relish the journey more than the destination and they want to learn something from the people and places they visit. They are not content to just take in the sights through the foggy windows of a tourist bus.

Our customers travel for fun, adventure, education and for the experience.

STA Travellers are anyone passionate about travel and wanting to travel to learn about the world and about themselves.

As a general rule they are often aged 18-35, studying or well-educated, employed part or full time, culturally aware, environmentally conscious, enjoy a challenge, and hate to be categorised.

STA Travellers are passionate about travel. They love being first to know, grab a bargain, talking, learning and success. And they hate anything too trendy, ignorance, apathy, and being spoken down to.

STA Travellers want flexibility, reliable service and support. They expect the best value, quality, information, assistance and advice. They come to STA Travel because their friends recommend us and they trust us. We have been around for a long time and we don’t make promises we can’t keep.

Our future plans

We have big plans. We plan to dominate the student and young adult market and grow aggressively in our niche.

The aim to be the brand that defines travel for young people.

We excel because the focus on our target market is finely tuned.

We can rise to challenges because we believe in what we do.

The head of the family
STA Travel is owned by Diethelm Keller Ltd a Swiss, 4th generation private trading company based in Zurich. Diethelm Keller Ltd is a family business that has a successful history spanning over 100 years.
Our credentials

We hold International Air Travel Association (IATA) accreditation and are the sole Australian member of the Student Air Travel Association (SATA).

We are also the sole issuing authority for the International Student and Teacher Identity Cards.

Plus we’re a financial member of the Travel Compensation Fund and we satisfy all licensing requirements of state and territory governments.

Still got questions?
Need more info? Got a burning question? Want to get something off your chest? Then contact us and let us know your thoughts!
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