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What to do in an emergency



24 hour emergency assistance

For emergency assistance anywhere in the world at any time, Allianz Global Assistance is only a telephone call away. The team will help with medical problems, locating nearest medical facilities, your evacuation home (if required), locating nearest embassies and consulates, as well as keeping you in touch with your family and work in an emergency.

If you are hospitalised or your treatment will exceed $4000, you or a member of your travelling party MUST contact Allianz Global Assistance as soon as possible.

Global contact numbers:

Australia - 1800 010 075
Canada - 1800 214 5514
China (north) - 10 800 6100 434
China (south) - 10 800 261 1323
France - 0800 905 823
Germany - 0800 182 7635
Greece - 00800 611 4107
Hong Kong - 800 900 389
India - 0008006101108
Indonesia - 001 803 61 098
Italy - 800 787 451
Japan - 0066 3386 1052
Malaysia - 1 800 81 5102
Netherlands - 0800 023 2683
New Zealand - 0800 778 103
Singapore - 800 6162 187
Switzerland - 0800 561 361
Thailand - 001 8006 121 082
United Kingdom - 08000 289 270
United States - 1866 844 4085

Anywhere else not listed above - +61 7 3305 7499 (reverse charge)

Email: stasupport@allianz-assistance.co.nz

Please make sure you have your policy document and policy number with you at all times while travelling.