FAQ's Travel insurance
Need more info about your travel insurance? Check out the info below. We've got answers to the most commonly asked questions, we've split them out into four handy sections so simply click on the section most relevant to the information that you need!
1. Before you book | 2. After you book (but before you travel) | 3. While you are travelling | 4. After you get back
After you get back
After you get back
| General |
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| 1. What do I do if I’ve had a problem with my travel insurance cover? |
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Answer: Any issues with your travel insurance that you would like to bring to our attention after you have finished your trip should be made in writing via mail or email to the below addresses: Travelsure Insurance OR Once a complaint has been received, we will be in touch with you either by phone, email or letter to request further information and documentation that we may require in order to resolve your enquiry effectively. With this in mind, and if you have not already done so, it would help us if you forward copies of any receipts and/or documentation which will help us investigate. |
| 2. What do I do if my travel insurance claim hasn’t been settled yet? |
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Answer: Our insurance provider, Travelsure Insurance, will respond to all correspondence within 10 working days of receipt. They will either pay or decline all claims as soon as they have received all the documentation requested and required to assess the claim. If you are experiencing any issues with the settlement of your claim, then please contact Travelsure Insurance via mail or email on the details below: OR |
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