NEW ZEALAND ONLY
FREQUENTLY ASKED QUESTIONS
The purpose of this FAQ is to assist customers of the Companies in understanding the voluntary administration appointment, how it affects their debt and what happens next.
Date published: 21 August 2020
STA Travel (NZ) Limited
IEP New Zealand Limited
NNS New Zealand Limited
(All Administrators Appointed)
(STA Travel Group or the Companies)
STA Travel Group operates as a global group, and its operations are complex. Customer deposits, for example, are in many cases not held in New Zealand, and third party companies overseas are also involved. This is a challenging situation, and the Administrators are investigating possible options (if any) available to customers to allow them to recover any prepaid bookings or continue their travel plans.
Given all New Zealand STA Travel stores and its call centre were closed prior to our appointment and its website is down, access to STA personnel is not possible. In the interim, customers holding bookings should contact their airline, hotel or tour operator regarding the status of their bookings. You can also consider contacting your credit card provider if travel bookings were paid by credit card.
You can contact the Administrators' office by email at email@example.com, however given the volume of enquiries we are receiving, customers should expect delays in our response. We will provide a further update as soon as possible and appreciate your patience.
In the event that you are ultimately found to be a creditor of the Companies, additional information will be provided to you. In the interim, we provide some further information below for creditors:
The Administrators have to hold a meeting of creditors within the first 8 business days from appointment. The purpose of this meeting is to provide information to the creditors on the process and confirm if creditors wish to form a committee. The Administrators then have to investigate the affairs of the Companies and report back to creditors and employees on their findings. The Administrators will also make a recommendation to creditors regarding the future of each of the Companies. This second meeting is usually held within 25 days of their appointment but may be extended by the Court if the Administrators think an extension is in the best interest of creditors.
If you would like to participate in the meeting, you will need to complete a Proof of Debt Form and also a Proxy Form if you are an individual representing a company or another individual. These forms will be made available on the STA Travel Group page. on Deloitte's website.
The Proof of Debt and Proxy Forms should be returned to firstname.lastname@example.org
No payment can be made in relation to this pre-appointment debt during the administration process. However, customers may lodge a pre-appointment creditor claim against the Companies by lodging a Proof of Debt Form. These forms are made available on the STA Travel Group page on Deloitte's website
Further details regarding the length of the voluntary administration process will be made available at the forthcoming first meeting of creditors.