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Existing Bookings

Use our dedicated Global Travel Help team to ensure that you have safe and enjoyable travels, wherever you are in the world. Our experts are here to help you with any questions that you may have.

existing bookings

Complete the details below if you are thinking about changing your travel plans and we'll check to see what's possible for you. If changes are possible we'll email you your options and the costs. If you want to go ahead you can then confirm your request and we'll do the rest. We’re here seven days a week and we'll respond to you within 72 hours. Flight availability can change quickly so please remember to check your email regularly for the latest information on your request.

Contact Details


Booking Number

Your booking number is a 6 digit number at the top of your Booking Confirmation or e-Ticket document

Travellers Details


Details must match your passport.
Date of Birth: Date not valid

Flight Change



Flight Number

Your flight number includes two letters and four digits (eg. NZ0034)

For this flight I would like to...
What would you like to change you booking to?

Accommodation Changes

Accommodation reservation

I would like to

Current Reservation

Current Room Type:

What would you like to change your booking to?

Flexibility on dates:
New Room type:
Budget per person, per night:

Insurance Changes

How can we help you?

In order to process your question more quickly, please choose a product you're like to change or add and let us know your departure date or any other relevant info.


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