Published: 2 May 2020
We're sorry that your travel plans have been impacted by the global coronavirus pandemic and thank you for your patience and support while we work with our partners to coordinate the cancellation of bookings.
We have been working with our teams and offices around the world, alongside governing bodies and industry partners to find solutions for you, our customers. At STA Travel we partner with hundreds of airlines and travel operators around the world each dealing with this crisis in different ways, adding a significant layer of complexity and delay to processes.
We have supported over 33,000 customers with their return home, or imminent travel, while shutting our own stores and offices and setting ourselves up to work from home. We have also tried to simplify things to deliver the best solutions at speed while supporting the volume of customers. In most cases, we have found appropriate solutions that have resulted in satisfied customers, however we know that this has not been the case for everyone.
This pandemic falls within the category of force majeure, meaning our usual way of working has to change as outlined in our terms and conditions. We have taken the decision to be transparent and set out the options available for STA Travel customers depending on where and what you’ve booked through us. We hope that this helps in understanding how your booking will be handled by our partners and teams.
On behalf of everyone at STA Travel, thank you for your support and patience. We wish you all good health.
Please find the relevant information below depending on what you originally booked through us
If you originally booked any flight on an exclusive BlueTicket* airfare, please click here
*Exclusive BlueTicket airfares are a type of fare that are lower for students and travellers under 31, and offer added flexibility at time of booking for all travellers, and as such different rules apply. To understand if the airfare you’ve booked with us is an exclusive BlueTicket airfare, please refer to the ticket number on the documentation we’ve sent to you. If your ticket number begins with ‘000’ you have an exclusive BlueTicket airfare, if it begins with any other number regular airline conditions apply.
If you have booked any flight with that is not on an exclusive BlueTicket* airfare, please click here
*If your ticket number begins with ‘000’ you have an exclusive BlueTicket airfare
If you have booked a tour, accommodation, or any other type of product, please click here